GOOD CUSTOMER SERVICE IS THE ONLY SAVIOUR FOR

A BRICK AND MORTER BUSINESS

Australian Businesses are losing over $25billion per year due to poor customer service – don’t let your business be one of them

It is poor customer service that drives consumers to look online – we can stop this 

From Myer to the corner deli – every business is affected.

 

  • Over 80% of businesses say they give good customer service, however only 30% actually do.

  • Of the top 10 biggest western economies – Australia comes last for customer service 

  • 64% of Australians would prefer to buy from a brick & mortar business, if they had a good customer experience  

 

With online shopping becoming a growing threat to brick and mortar businesses, good customer service is no longer good enough.

What is needed now, Is an Exceptional Customer Experience.

Unlike most customer service training, we combine three components to ensure the most tangible results possible, & truly delight your customers

CUSTOMER SERVICE TRAINING

+

A CUSTOMER EXPERIENCE STRATEGY

+

TAILORED SALES TRAINING

This course is tailored to suit your business and is delivered in a choice of one or two day options 

Contact Bruce today to discuss the right strategy for your business

9 + 3 =